This summer's unprecedented and relentless heat has been very good for reputable HVAC contractors, but it has also provided an opportunity for the amateur installer to take advantage of consumers. When your air conditioning goes out in a heat wave, it can be very tempting to contact the first one who can show up at your doorstep. However, it is important to step back and keep one thing in mind. Why is this individual available at a moment's notice, when every other contractor is booked solid?
A reputable contractor will charge a fair price for a service/diagnostic trip and make every effort to get to you as soon as possible. They will also make a knowledgeable assessment of the situation and proceed with service and/or replacement based on the life-expectancy of the product. If a unit is replaced by someone other than a factory-authorized dealer, you may also face problems later with regard to the warranties for parts and labor.
It is also important to find a contractor who belongs to a professional association such as NARI (National Association of the Remodeling Industry). Contractors are carefully screened prior to membership to insure “ethical” practices. In addition, the consumer who encounters issues with a NARI contractor can achieve satisfaction through its arbitration process.
If you are feeling the heat and need service or a new system quickly, it is worth taking the time to do it right. Keep a box fan going for an extra day or two to insure you get the proper product at a fair price that is installed per factory specifications.
Wayne Abendschein is a Comfort Specialist @ 1st Choice Heating & Cooling, a Carrier Factory-Authorized Dealer. Wayne is also an active member of Milwaukee NARI and currently serves as chairperson for the Spring and Fall Home Improvement Shows.
If you are located in Southeastern Wisconsin, contact us at: www.1stchoiceheating.com
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